Home care in Southampton
Help at home for the people you love, planned around their day.
BestCare24 is a nurse-led home care agency in Southampton. We help older and vulnerable adults stay in their own homes, with visits of at least an hour, never fifteen minutes.
Registered with the Care Quality Commission. See our CQC profile
Where to start
What's happening at home?
Most families ring us at a turning point. Pick the one that sounds closest and we'll explain how we can help.
Mum is managing, but only just
Elderly careHelp with the everyday things that have started to get harder, so your mum or dad can stay in the house they know, on their own terms.→He hardly sees anyone from one day to the next
Companionship and supportFor the parent who is coping fine with the practical things, but is lonely.→Mum is living with dementia
Dementia careFamiliar surroundings, a steady routine and the same faces.→She needs a hand with washing and dressing
Personal careWashing, dressing and the most private parts of the day, handled calmly and with dignity, by people who take the time to do it properly.→Dad has a long-term condition and complex needs
Specialist and complex careSome needs go well beyond a bit of help around the house.→I'm looking after Dad and I need a break
Respite careIf you are the one caring for a parent or partner, you need time off too.→Someone needs to be there all the time
Live-in careA trained carer living in the home, so your mum or dad has someone there day and night without leaving the house they love.→Dad is coming home from hospital
Home from hospitalWhen the ward says he is ready to go home, things move fast.→He's struggling with his mental health
Mental health careOur directors are registered mental health nurses.→
An hour, minimum
No fifteen-minute visits. Ever.
Our preferred minimum visit is one hour. That's enough time to help someone wash and dress without hurrying them, cook a meal they'll actually eat, and notice when something isn't right.
Use the ring to sketch out the help you think your family needs. It's not a booking, just a starting point for the conversation.
Nurse-led
Who'll be coming through the door
BestCare24 is run by registered nurses, most of them with years on NHS wards. They plan the care, train the carers and check how it's going.
Ticharwa Gwanzura
CQC Registered Manager and Director
A registered mental health nurse with almost 14 years in healthcare, as a healthcare assistant and then a senior mental health nurse in the NHS. He has worked in NHS hospitals, supported living and nursing homes, and is PMP certified.
“Very happy with the care received for my elderly parents, both of whom have dementia along with various other health needs. Everything taken care of from providing company, cooking, cleaning, help with washing, laundry, preparing meals, monitoring needs, management, and communication of any issues.”
Dominic L, son of a client
Checked and registered
You're letting someone into the house. Here's who we are.
BestCare24 Ltd is registered with the Care Quality Commission, the independent regulator of health and social care in England. Our registered manager is a registered mental health nurse, and our carers go through background checks and our own training before they visit anyone.
We don't take referral fees from care homes or other providers, so the advice we give you is honest, even when the honest answer is that we're not the right fit.
Our CQC registration
- Service
- Homecare, services in your home
- Registered
- 12 June 2023
- Manager
- Ticharwa Gwanzura
- Specialisms
- Personal care, dementia, mental health conditions, physical disabilities, sensory impairments, adults over and under 65
View BestCare24 on the CQC website →
Before you call
Questions families ask us
How much does home care cost?
It depends on what care is needed and for how many hours. Call us and we will give you an estimated cost. You may be eligible for local authority funding or support from social services, and we can point you in the right direction.
How long is a visit?
Our preferred minimum visit is one hour. That gives the carer time to do things properly, without rushing, and to get to know the person they care for.
Are you regulated?
Yes. BestCare24 Ltd is registered with the Care Quality Commission to provide personal care in people's homes. You can see our registration on the CQC website.
Who will be coming into the house?
Carers who have been through background checks and our own training, overseen by a senior team of registered nurses. We aim to keep the same small group of carers for each client.
Which areas do you cover?
Southampton and the surrounding areas, including Shirley, Bitterne and Portswood. Our office is on Lodge Road, SO14.
Do you take referrals from professionals?
Yes. GPs, social workers, district nurses and hospital discharge teams can refer through our patient referrals page or by phone.
Talk to us
Tell us what's going on
Call, email or send the form. A member of our care team will get back to you, talk it through, and give you an estimated cost. No obligation, and no pressure.
Room 5, Roxan Business Centre, 142 Lodge Road, Southampton SO14 6QR