What we mean by complex care
Complex care is support for people with significant, ongoing health needs who want to live at home rather than in a hospital or nursing home. On our referrals page we list the conditions we support most often: dementia, Parkinson's, acquired brain injuries, spinal injuries and palliative care needs.
Done well, complex care at home can prevent unnecessary hospital readmissions and give someone a quality of life that a ward simply cannot.
Our preferred minimum visit. Enough time to do things properly and get to know the person we're caring for.
Clinical oversight from people who have done the job
Our directors and senior team are registered mental health nurses and registered nurses, with NHS ward and team-leader experience. They design the care plans, train the carers to the tasks each client needs, and review how things are going.
We work alongside the GP, district nurses, occupational therapists and specialist teams already involved, so the family is not left passing messages between everyone.
Planned around the person, not the diagnosis
Two people with the same condition can need completely different care. We start with routines, preferences and goals, whether that is getting stronger after a stroke, managing pain, or staying comfortable at home at the end of life.
Packages can range from visits several times a day to live-in care. We will also talk you through funding, including NHS Continuing Healthcare and local authority contributions.
Questions about specialist and complex care
Who decides what clinical tasks a carer can do?
Our registered nurses assess each client, write the care plan and make sure carers are trained for the tasks it includes. Anything outside that stays with the district nurse or GP.
Can you take a referral from the hospital or a social worker?
Yes. Health and social care professionals can refer directly through our patient referrals page or by phone.
Is complex care funded by the NHS?
Some people qualify for NHS Continuing Healthcare. We can explain how it works and support the family through the process.