Refer a patient to BestCare24

What happens when you refer

We handle every part of the care journey: the initial assessment, writing the care plan, and the ongoing management of the package. Our care managers can discuss a case with you, carry out joint visits, and give you regular updates on how your patient is getting on at home.

We match each patient with trained carers who suit their personality, interests and clinical needs, and we try to keep the same small group of carers so the patient has continuity.

Complex needs

We support patients with a wide range of needs, including dementia, Parkinson's, acquired brain injuries, spinal injuries and palliative care, helping to prevent unnecessary hospital readmissions. Our care plans are written by registered nurses, and we work alongside the district nursing team and GP rather than around them.

Who refers to us

• Hospital discharge teamsCare in place for the day the patient goes home, to avoid delays and readmissions.→
• GPs and surgeriesA reliable partner for patients who are struggling at home.→
• District and community nursesCarers who follow the care plan and flag changes quickly.→
• Social workersCare coordinators who handle assessment, planning and ongoing management of the package.→
• Community groupsSignposting people in your group to the right kind of care.→

Funding

We give families clear guidance on paying for care, including NHS Continuing Healthcare (CHC) and local authority contributions, so they are not left to work it out alone.

Referral questions