Why we started
We provide care and support to adults aged 18 and over in their own homes, with care plans built around each person's needs and preferences. Our approach is simple: make care easy to arrange, understand exactly what each client needs, and help people feel settled and content at home.
We are also independent. Unlike many care services, we do not receive referral payments from care homes or other providers. That means when a family asks us what to do, we can give them an honest answer, even if the answer is a different kind of care.
What we believe in
Trust
Strong relationships with clients and families start with trust. We keep things confidential, we are discreet, and we do what we say we will.
Quality
We aim to give the kind of care we would want for our own family, and we invest in training so the standard holds on every visit.
Compassion
Person-centred care, given with sensitivity and without judgement, by carers who chose this work because they care about people.
Respect
Everyone is welcome here, colleagues and clients alike. We never discriminate on background, gender, religion or sexual orientation, and we respect people's wishes and goals.
Our team
A registered mental health nurse with almost 14 years in healthcare, as a healthcare assistant and then a senior mental health nurse in the NHS. He has worked in NHS hospitals, supported living and nursing homes, and is PMP certified.
A registered mental health nurse with over 6 years in nursing, including as an NHS team leader, and experience overseas. He believes that helping people and their families through difficult times makes a real difference.
A health care support worker with 20 years in NHS hospitals. Emma is passionate about a high standard of care, and she loves her job.
Shelter has 25 years in healthcare and a BSc in Health and Social Care from the University of Southampton. She has worked in nursing homes, NHS hospitals, supported living and domiciliary care, and recruiting the right people is her focus.
A mental health nurse who believes in a holistic approach to care. Betty has practised for 30 years across different areas of nursing, including as an NHS team leader and internationally.
A mental health nurse for whom the health, safety and security of the people he cares for come first. He puts a lot of weight on a calm, therapeutic environment.
Melissa's main experience is on an NHS older persons' mental health ward. Patient-centred care is at the heart of her work, and she finds supporting people through difficult times rewarding.
Questions about us
Who owns BestCare24?
BestCare24 Ltd is run by its directors, Ticharwa Gwanzura and George Atta Nyarko, both registered mental health nurses. Ticharwa is the CQC Registered Manager.
Is BestCare24 regulated?
Yes. We are registered with the Care Quality Commission to provide personal care to people in their own homes.
Do you take referral fees?
No. We do not receive referral payments from care homes or other providers, so our advice is independent.
Who do you care for?
Adults aged 18 and over, including older people, people living with dementia, people with mental health conditions, physical disabilities and sensory impairments.