The help people find hardest to ask for
Needing help in the bathroom is one of the hardest things for anyone to accept. Most people put it off for as long as they can, which is when falls happen. Good personal care starts with asking how the person likes things done, and then doing it that way, every time.
Personal care is one of the regulated activities we are registered with the Care Quality Commission to provide. It covers adults over and under 65, including people with physical disabilities and sensory impairments.
Our preferred minimum visit. Enough time to do things properly and get to know the person we're caring for.
Dignity is in the detail
It is the small things: the bathroom warm before the wash starts, a towel ready, privacy where it is safe, choosing their own clothes, a proper shave or their hair done the way they like it. Our carers are trained to encourage people to do as much as they can for themselves, which keeps skills and confidence going.
Because our visits are at least an hour, nobody is hurried out of the shower so the carer can make the next call.
More than the wash
Personal care visits usually include other help too: breakfast and medication prompts in the morning, a hot drink and getting comfortable in the evening. We set it out in the care plan so everyone, including the family, knows what each visit covers.
Questions about personal care
Can I ask for a female or male carer?
Yes. Tell us what your mum or dad would be most comfortable with and we will plan around it.
What if they refuse help with washing?
It is common, especially at first. Our carers are patient, build trust over a few visits, and never force anything. We will talk it through with you.
Is personal care regulated?
Yes. Personal care is regulated by the Care Quality Commission, and BestCare24 is registered to provide it.